1. Eligibility for Return and Exchange

Time Frame: Within 14 or 30 days of purchase customers can return or exchange a laptop.

Condition of Product: Specify that the laptop must be in its original condition, unused, and with all original packaging, manuals, accessories, and any included software or promotional items.

Receipt Requirement: Require proof of purchase (receipt or invoice) for any return or exchange to be processed.

2.Conditions for Returns and Exchanges

Defective Products: Returns or exchanges are allowed if the laptop is found to be defective or has a manufacturer's fault. A diagnostic test may be required to confirm the defect before a return or exchange is processed.

Change of Mind: "Change of mind" returns are accepted within 14 days of purchase. A restocking fee of 10% of the purchase price will apply. The product must be in original, unused condition with all packaging intact.

Special Orders and Customizations: Special orders or customized laptops are not eligible for return or exchange unless they are defective.

Opened Software and Consumables: Any opened software, licenses, or consumables (such as batteries) are non-returnable.

3. Non-Returnable and Non-Exchangeable Items

Digital Downloads: Software, operating systems, or digital products once delivered are non-returnable and non-exchangeable.

Final Sale Items: Clearance or "final sale" items cannot be returned or exchanged.

Damaged or Missing Parts: Laptops that are damaged due to customer misuse or are missing parts originally included are not eligible for return or exchange.

4. Procedure for Return and Exchange

Contact Method: Contact Method: To initiate a return or exchange, please contact our customer service team via [email: pcdoctor.ae@gmail.com] or call us at [+971524260765].

Authorization Process: Customers must receive a Return Merchandise Authorization (RMA) number from our team before sending any product back. Returns without an RMA number will not be accepted.

Shipping Instructions: Products must be securely packed in their original packaging. Customers are responsible for return shipping costs, except in cases where the product is confirmed to be defective.

Inspection and Approval: All returned items will be inspected upon receipt. Returns and exchanges are subject to approval based on the condition of the laptop. If the item does not meet the return criteria, it may be sent back to the customer.

5. Warranty Information

At Bazar.ae, we provide a 6-month warranty on all laptops purchased from our shop. This warranty covers any manufacturing defects and hardware issues under normal use conditions. It does not cover accidental damage, misuse, software issues, or unauthorized repairs. For any warranty claims, please contact our customer service team with your purchase receipt.